Podbike Teams Up With WUNDERFiX

Podbike Teams Up with

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to Enhance  Warranty Support for FRIKAR Owners Across Germany

Through this partnership, Podbike® FRIKAR™ owners in Germany can now access remote warranty support and receive referrals to local workshops for guaranteed repairs, ensuring a seamless and reliable service experience.

Introduction

Great news for Podbike FRIKAR owners! Through our new partnership with WUNDERFiX, warranty support for your FRIKAR is now more accessible and convenient than ever. This innovative service allows you to troubleshoot and address warranty issues with expert assistance, right from the comfort of your home. If a more hands-on approach is needed, WUNDERFiX will connect you with the nearest bike workshop, ensuring your bike gets the care it needs to get you back on the road swiftly. For any warranty support, simply reach out to Podbike, and we’ll guide you from there.

Why WUNDERFiX?

Podbike’s FRIKAR is a sophisticated, eco-friendly vehicle that combines the advantages of cycling with the comfort and protection of an enclosed design. But like any specialized bike, the FRIKAR can sometimes require technical support that goes beyond basic maintenance. WUNDERFiX, a bike service platform, is uniquely equipped to offer high-quality, digital repair of warranty issues to keep your FRIKAR running smoothly.

WUNDERFiX offers an innovative full-service solution that specifically addresses the challenges of customer service in the online bike shipping sector. The full-service solution includes a remote repair approach that enables cyclists to carry out diagnostics, repairs, and maintenance from anywhere under the guidance of trained bike mechanics. Using a software solution, remote mechanics and cyclists are directly connected. The WUNDERFiX customer service handles all processing, including payment processing and communication, and also coordinates referrals to local bike repair shops when necessary with the help of 300 selected service partners from the JobRad network.

 

How WUNDERFiX Supports You Remotely

With WUNDERFiX, Podbike owners now have access to a team of trained mechanics via the WUNDERFiX app, where they can provide step-by-step assistance for warranty issues. The process is simple:

  1. First step: For assistance, please contact Podbike at service@podbike.com. Depending on the issue, we'll either resolve it directly or connect you with our partner, WUNDERFiX, for further support

  2. Video Call Support: The first line of help is a video call where a WUNDERFiX mechanic will guide you through the necessary steps, offering personalized repair instructions so you can fix the issue yourself.

  3. If parts are needed. WUNDERFiX will order the required parts to be sent directly to the customer. 

  4. Assistance in installing new parts. If help with installing the new parts is needed, a WUNDERFiX mechanic will guide you through it in a second video call. 

  5. Follow-up and Documentation: Every session documented in the app. If additional support is needed, WUNDERFiX can even schedule a follow-up.

  6. Nearest Workshop Referrals if Further Help Is Needed In the rare cases where an issue cannot be resolved remotely, WUNDERFiX has an extensive network of certified workshops ready to help. If your FRIKAR needs professional, in-person support, WUNDERFiX will refer you to the nearest qualified bike workshop, saving you time and ensuring that your bike receives expert care. This ensures peace of mind for FRIKAR owners, knowing they can always get the assistance they need, whether at home or at a nearby workshop.

WUNDERFiX’s remote warranty support model allows you to handle repairs and adjustments with confidence, no matter where you are, minimizing downtime and maximizing convenience.

 

Why This Partnership Matters for Podbike Owners

This partnership with WUNDERFiX brings a new level of support to Podbike owners. Remote troubleshooting and repair assistance mean less time spent searching for solutions and more time enjoying your FRIKAR on the road. By bridging the gap between digital support and physical workshops, WUNDERFiX ensures that owning a FRIKAR is as smooth and worry-free as possible.



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